Scott Warin

UK consumer class actions at an inflection point

The landscape of consumer claims against financial services firms is entering a new era. In this article, we examine: (i) the structural forces accelerating consumer mass claims in the UK; (ii) recent judgments shaping the scope of consumer claims in practice, including the broadening concept of unfairness under the Consumer Credit Act 1974; (iii) key procedural developments, including the Law Commission’s project considering a standalone consumer class actions regime; and (iv) the next litigation frontiers for the financial services sector.